Frequently Asked Questions
General Information
Taj Al-Sultan Tours and Travel Africa Agency offers a comprehensive range of travel services including in-bound and out-bound tours, safari adventures, cultural experiences, beach holidays, and investment tours. We also provide customized travel packages, hotel bookings, flight reservations, and travel insurance. Our services cater to individual travelers, families, and corporate clients, ensuring a memorable and hassle-free travel experience.
You can contact us via phone at +256-763-620266, WhatsApp at +256-751-298723, email at info@tajalsultantoursandtravel.com, or through our website’s contact form. Our customer service team is available to assist you with any inquiries or bookings.
Our office hours are Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 3:00 PM. We are closed on Sundays and public holidays. However, our online booking system is available 24/7 for your convenience.
Booking and Reservations
You can make a booking through our website, by calling our customer service hotline, or by visiting our office. Our user-friendly online booking system allows you to select your preferred tour package, choose your travel dates, and make secure payments. For personalized assistance, our travel consultants are available to help you plan your perfect trip.
Yes, you can book online through our website. Our online booking system is designed to be easy to use, allowing you to browse our tour packages, check availability, and make secure payments. If you need any assistance, our customer service team is just a call or email away.
We recommend booking your trip at least 3 to 6 months in advance, especially for peak travel seasons. This ensures availability and allows us to make all necessary arrangements for your trip. However, we also accommodate last-minute bookings based on availability.
Yes, you can make changes to your booking. Please contact our customer service team as soon as possible to discuss the changes you need. Depending on the nature of the changes and the timing, there may be additional fees.
Air Ticketing
You can book an air ticket through our website, by calling our customer service hotline, or by visiting our office. Our travel consultants are available to assist you with finding the best flights and making your booking.
Yes, you can change or cancel your flight booking. Please contact our customer service team as soon as possible to discuss the changes or cancellation. Note that changes and cancellations may be subject to airline policies and fees.
You can check in for your flight online through the airline’s website or at the airport. Online check-in typically opens 24-48 hours before departure. If you need assistance, our travel consultants can guide you through the process.
If your flight is delayed or canceled, please contact our customer service team for assistance. We will work with the airline to rebook your flight and provide you with the necessary support.
Payment and Pricing
We accept various payment methods including credit/debit cards, bank transfers, and mobile money. For online bookings, you can make secure payments through our website using your preferred payment method.
Yes, a deposit is required to secure your booking. The deposit amount varies depending on the tour package and will be communicated to you at the time of booking. The balance is typically due 30 days before your departure date.
Our tour packages are all-inclusive, covering accommodation, meals, transportation, and activities as specified in the itinerary. However, personal expenses, optional activities, and tips are not included. Any additional fees or charges will be clearly communicated to you during the booking process.
Cancellation and Refunds
Our cancellation policy varies depending on the tour package and the timing of the cancellation. Generally, cancellations made more than 30 days before the departure date are eligible for a full refund minus the deposit. Cancellations made within 30 days of departure may incur higher fees. Please refer to our detailed cancellation policy on our website or contact our customer service team for more information.
To request a refund, please contact our customer service team with your booking details. Refunds are processed according to our cancellation policy and will be credited back to your original payment method within 7-10 business days.
Yes, cancellation fees may apply depending on the timing of your cancellation and the terms of your booking. These fees cover administrative costs and any non-refundable expenses incurred. Please refer to our cancellation policy for specific details.
Travel Insurance
Yes, we offer travel insurance to provide you with peace of mind during your trip. Our travel insurance covers medical emergencies, trip cancellations, lost luggage, and other unforeseen events. We highly recommend purchasing travel insurance for all our clients.
Our travel insurance covers a range of situations including medical emergencies, trip cancellations, trip interruptions, lost or delayed luggage, and emergency evacuations. Detailed coverage information is available on our website or by contacting our customer service team.
Visa Appointment Setting and Processing
Yes, we provide assistance with visa applications for various countries. Our team will guide you through the application process, help you gather the necessary documents, and schedule your visa appointment.
To schedule a visa appointment, please contact our customer service team. We will assist you in selecting the appropriate visa type, completing the application forms, and scheduling the appointment at the relevant embassy or consulate.
The required documents for a visa application vary depending on the destination country and visa type. Generally, you will need a valid passport, completed visa application form, passport-sized photos, proof of travel arrangements, and financial documents. Our team will provide you with a detailed checklist based on your specific requirements.
Visa processing times vary depending on the destination country and the type of visa. It can take anywhere from a few days to several weeks. We recommend applying for your visa well in advance of your travel dates to avoid any delays.
Special Requests
Yes, we can accommodate special dietary needs. Please inform us of any dietary restrictions or preferences at the time of booking, and we will make the necessary arrangements with our accommodation and dining partners.
Yes, we offer accessible travel options for clients with disabilities or special needs. Please let us know your requirements at the time of booking, and we will ensure that your travel experience is comfortable and enjoyable.
Tours and Packages
We offer a variety of tours including safari adventures, cultural experiences, beach holidays, city tours, and investment tours. Our tours are designed to showcase the best of each destination and provide unique and memorable experiences.
Yes, we offer customizable tour packages to suit your preferences and interests. Whether you want to extend your stay, add specific activities, or focus on particular destinations, our travel consultants will work with you to create a personalized itinerary.
Yes, we offer group discounts for bookings of 10 or more people. Group travel is a great way to explore new destinations with friends, family, or colleagues. Please contact our customer service team for more information on group rates and discounts.
East Africa Specific
Uganda is home to a wealth of natural and cultural attractions including Bwindi Impenetrable National Park (famous for gorilla trekking), Murchison Falls National Park, Queen Elizabeth National Park, Lake Victoria, and the Source of the Nile. Additionally, cultural experiences such as visiting local communities and exploring Kampala’s vibrant markets are highly recommended.
The best time to visit East Africa depends on your interests. For wildlife safaris, the dry seasons (June to October and December to February) are ideal as animals are easier to spot. For bird watching and lush landscapes, the wet seasons (March to May and November) are perfect. Each country has its own unique attractions year-round.
Yes, we offer a range of safari packages in Tanzania and Kenya, including visits to iconic destinations such as the Serengeti, Ngorongoro Crater, Maasai Mara, and Amboseli National Park. Our safari tours are designed to provide unforgettable wildlife experiences and cultural interactions.
Absolutely! We offer multi-country tour packages that allow you to explore the best of East Africa in one trip. Whether you want to combine Uganda, Kenya, Tanzania, Rwanda, or other neighboring countries, we can create a seamless itinerary that covers all your desired destinations.
Middle East and Far East
Yes, we offer a variety of tour packages to Dubai, including city tours, desert safaris, luxury shopping experiences, and cultural excursions. Dubai is a vibrant destination with something for everyone, from modern skyscrapers to traditional souks.
Popular attractions in Dubai include the Burj Khalifa, Dubai Mall, Palm Jumeirah, Dubai Marina, Dubai Creek, and the Dubai Desert Conservation Reserve. Additionally, visitors can enjoy world-class dining, shopping, and entertainment options.
Yes, we can arrange travel to other Middle Eastern countries such as Oman, Qatar, and Saudi Arabia. Our travel consultants will work with you to create a customized itinerary that includes flights, accommodations, and tours in your desired destinations.
Europe
Yes, we offer a wide range of tour packages to Europe, covering popular destinations such as Turkiye, France, Italy, Spain, Germany, and the United Kingdom. Our European tours include cultural experiences, historical sites, and scenic landscapes.
Popular destinations in Europe include Paris, Rome, Barcelona, Berlin, and London. Each city offers unique attractions such as the Eiffel Tower, Colosseum, Sagrada Familia, Brandenburg Gate, and Buckingham Palace. Additionally, Europe is known for its beautiful countryside, charming villages, and rich cultural heritage.
Yes, we provide assistance with visa applications for European countries. Our team will guide you through the application process, provide the necessary documentation, and ensure that you meet all the requirements for a successful visa application.
Customer Support
You can reach our customer support team via phone at +256-751-298723, email at support@tajalsultantoursandtravel.com, or through our website’s live chat feature. Our team is available to assist you with any inquiries, bookings, or issues you may have. We are committed to providing excellent customer service and ensuring your travel experience is smooth and enjoyable.
In case of an emergency during your trip, please contact our 24/7 emergency hotline at +256-751-298723. Our team will provide immediate assistance and support. Additionally, we recommend having travel insurance that covers emergencies and keeping local emergency contact numbers handy.
Additional Services
Yes, we offer customized travel packages for corporate clients, including business travel arrangements, corporate retreats, and incentive trips. Our team will work with you to create a tailored itinerary that meets your business needs.
Yes, we offer travel insurance to cover medical emergencies, trip cancellations, lost luggage, and other unforeseen events. We highly recommend purchasing travel insurance for all our clients to ensure a worry-free travel experience.
If you lose your passport during your trip, please contact the nearest embassy or consulate of your home country immediately. Our customer service team can assist you in locating the embassy and provide guidance on the steps to take.